(ONLY APPLICABLE IN USA)
Roam hereby warrants all parts of your new Roam Electric Vehicles, which was purchased from Roam or an authorized Roam dealer and which is normally operated in the USA, subject to the exclusions described below.
1. WARRANTY:
The warranty period begins on the date the Roam Electric Vehicles is purchased by the consumer. The warranty coverage and periods are as follows:
BASIC COVERAGE:
• The basic warranty coverage period is 24 months or 2000 miles, whichever comes first.
• This warranty covers any repairs needed to correct defects in material or workmanship of all parts and components of your new Roam Electric Vehicles except for those excluded below (or if the part is covered by one of the separate coverage’s described below, that specific coverage applies instead of the basic coverage).
FRAME COVERAGE:
• The frame warranty coverage period is life time.
• This warranty covers any repairs needed to correct defects in material or workmanship in the frame of your new Roam Electric Vehicles, except for those excluded below.
ORIGINAL EQUIPMENT BATTERY COVERAGE.
• The original equipment battery warranty coverage:
Lithium: 96-month (36 month full coverage, 60 month prorated) or 2000 cycles recorded by Battery management system, whichever comes first, with minimum 80% retention of Battery capacity over the warranty period.
Note: replacement batteries are covered under the Roam Parts & Accessories Limited Warranty.
• This warranty covers any repairs needed to correct defects in material or workmanship of the original equipment battery installed in your
Roam Electric Vehicles, except for those excluded below.
During the warranty periods described above, Roam will, free of charge, repair or replace, at Roam’s exclusive option, any part determined by Roam to be defective - subject to the restrictions and exclusions contained in this warranty document. If Roam elects to repair or replace a defective part, Roam may at its discretion provide a factory reconditioned part or a new part from an alternate supplier. All parts used in repairs under this warranty will themselves be warranted for the remainder of the applicable warranty period counting from the first delivery of the , Roam Electric Vehicles. All parts replaced under this warranty immediately become the property of Roam Electric Vehicles.
2. GENERAL EXCLUSIONS:
Excluded from this warranty shall be any failures caused by:
(a) Modifications, alterations or changes that affect the Roam Electric Vehicles’ weight distribution, stability, performance, condition or operation or which alter the output of the car’s battery charger.
(b) Installation of any parts or accessories that are not Roam original equipment or are not approved by Roam in advance of installation.
(c) Damages resulting from an accident or collision.
(d) Abuse or neglect of the car or any included or related component, or use that is contrary to the uses, precautions and specifications set forth in the User’s Manual.
(e) Failure to carry out routines and maintenance as set forth in the User’s Manual, including but not limited to charging schedules, periodic maintaining, failure to tighten battery hold downs and terminals, proper tire inflation and checking for loose battery cables.
(f) Damage due to improper storage or transportation.
(g) Acts of nature, wars or terrorism, or other such events that are unrelated to the manufacturing or maintenance of the car.
Additionally, this warranty does not cover the repair of any Roam Electric Vehicles or any part of a golf car on which the battery, odometer, motor controller/Inverter or on-board control unit has been altered, repaired or replaced, and the actual mileage or ampere hours of the battery cannot be correctly and readily determined.
3. SPECIFIC ITEM EXCLUSIONS:
In no event will this warranty cover any of the following:
(a) Adjustments or repairs made due to normal wear and tear after the first 180 days of the warranty period.
(b) Routine maintenance items set forth in the User’s Manual.
(c) Cosmetic deterioration due to exposure or normal wear and tear.
(d) Electrical components that are susceptible to fluctuations in current and voltage.
(e) Tires.
(f) Costs incurred by you in connection with the transportation of the car to a Roam dealer or distributor.
(g) Loss of vehicle use, lost time, inconvenience.
4. WARRANTY TERMINATION:
If Roam, in good faith and after reasonable investigation, determines that the information submitted in connection with a claim under this warranty is false or intentionally misleading, this warranty shall immediately terminate and all pending repairs or replacements hereunder shall be at your sole cost and expense.
5. CUSTOMER RESPONSIBILITIES:
In order to receive the benefits of this warranty, you must:
(a) All new golf carts must be registered with Roam Electric Vehicles to activate their warranty. You must complete and submit the registration form through Roam Service Center website (roamservicecenters.com) within 14 days of purchase to ensure warranty coverage. Failure to submit the registration may void the warranty.
(b) Provide proof of purchase of the Roam Electric Vehicles either by
(i) completing the warranty registration form at the time of purchase or (ii) providing a copy of the original sales invoice;
(c) Provide notice of any warranty claim directly to Roam within 14 days after discovery of the defect giving rise to such claim; and
(d) Promptly present the golf car for repair, during regular business hours, at the Roam dealer or distributor appointed by Roam.
6. TRANSFERABILITY:
To transfer any remaining warranty from the original purchaser to any subsequent purchaser, the subsequent purchaser must present the Roam Golf car for inspection and warranty registration at an authorized Roam dealer or distributor appointed by Roam within 10 days after the transfer of ownership. The authorized Roam dealer or distributor may charge a reasonable administration/registration fee.
7. WARRANTY CLAIM:
With meticulous approach to significantly increase the likelihood of a smooth and favorable resolution, to make a warranty claim, the customer can submit warranty claims through Roam Service Center website (roamservicecenters.com) or contact Roam Electric Vehicles at 866-992-9555.
8. DISCLAIMER, LEGAL RIGHTS:
Roam makes this warranty in lieu of all other warranties, expressed or implied. All implied warranties, including those for merchantability and fitness for a particular purpose WHICH EXCEED T HE DURATION OF THIS WRITTEN WARRANTY are hereby expressly disclaimed by Roam and excluded from the scope of this warranty. Roam further disclaims and excludes from this warranty all liability for incidental, consequential, REMOTE AND SPECIAL damages, including but not limited to damages for loss of use, to the maximum extent permitted by applicable law. Some countries do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from country to country.
NOTE: All specifications are subject to change without notice.
ROAM SERVICE CENTER LLC
roamservicecenter.com
866-992-9555
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.